About BNP Paribas:

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 68 countries and territories, with more than 193,000 employees, including more than 147,000 in Europe. The BNP Paribas Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

 

Business Overview:

The Latin America region is a key market for BNP Paribas. While Brazil remains the largest economy in Latin America, other major countries in the region are significant contributors for the business and for long standing relations with clients. 

CIB in Hispanic Latin America has world-class teams of roughly 400, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ business lines have operations in Hispanic Latin America and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms:

• In New York (and Sao Paulo with a number of professionals covering Latin America). 
• In the whole of Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc.
• In Asia with broad coverage of all major economies in the region.

The BNP Paribas Group has had a long-term presence in Chile and Peru. Today, CIB covers a wide range of regional and international clients including large companies and institutional investors, as well as financial institutions.

Job Purpose: 

The Investment Banker in Chile is responsible for developing and executing the commercial strategy with corporate clients in Chile and is often known as a Senior Relationship Manager. The role involves originating deals, executing transactions and maintaining strong and durable relationships with clients to be able to provide them with the full fledge of capabilities a global bank such as BNP Paribas has to offer.

Duties and Responsibilities

The Investment Banker (IB) will report directly to the Head of Corporate Coverage Chile & Peru and will be responsible, among other duties, for the following:

9. Client management: 
   1. Strategic clients: manage the client relationships with the support of a Corporate Banker (CB). IB will maintain relationships at the Shareholders/Board of Directors and CEO/CFO levels, while the CB should maintain relationships at the CFO/Treasurer and, when applicable, trader / financial analyst levels. 
   2. Other clients: manage the global client relationship (Shareholders, Board of Directors, CEO, CFO…). 
10. Business origination:
    1. Investment Banking: originate Investment Banking transactions in Chile (including but not limited to structured finance products, debt capital markets issuances and financial advisory and M&A). 
    2. Corporate Banking: support the origination of Corporate Banking transactions in Chile, including but not limited to fixed income and commodities derivatives, short term facilities, working capital solutions, contingent credit facilities, syndicated loan participations, cash management solutions and global custody products. 
11. Credit management and administration: 
    1. Credit management: monitor the credit process, coordinating with credit analysts and Head of Credit Management to have a seamless credit/risk process (including but not limited to the submission of new credit files, event driven reviews and annual reviews). 
    2. Other business processes: oversee the negotiation of legal documentation (term loan facilities, ISDAs, etc.) and execute business-as-usual tasks related to compliance, Corporate Social Responsibility (“CSR”) and Know Your Costumer (“KYC”) in due time and manner. 

To execute the tasks described above, the IB, in some cases with the support of the CB and the Marketing Associate (MA), shall perform a thorough analysis of its portfolio of clients (local and international companies with annual revenues of over USD 500 million) and promote a trust-worthy relationship to distribute BNPP products to the client’s satisfaction. 

The IB will be responsible for designing and developing an account strategy with each of its clients to achieve the business plan and budget (in terms of both revenues and profitability) that is set out in agreement with its management for her / his client portfolio as well as for prospects under his /her coverage. 

The IB will also maintain close contact with BNP Paribas’ business lines based in New York, Europe and in the LatAm region. The candidate shall be a Chile knowledge subject matter expert and be able to provide local economic and political context both to clients but also internally to métiers located in other countries. By leveraging in his/her deep relationships and connections with clients and the financial industry in general, the candidate will ensure the relevant teams get valuable and timely information on competitors’ activity in the country.

The IB will have to leverage on the industry bankers to achieve high levels of client service and will have to employ a “multi-métier” approach to maximize cross selling opportunities.

It will be paramount that the IB develops and maintains an accurate knowledge of each product through (i) proactive interactions with the product specialists, (ii) constant research and learning and (iii) BNPP’s internal training programs. 

The IB must comply with all applicable regulations (local or those defined by Group) and BNPP internal policies, this includes but is not limited to Financial Security, Know Your Client/Costumer/Supplier, Due Diligence, Client Interest Protection, Market Integrity, Professional Ethics and Respect for colleagues.

Strict compliance with the BNP Paribas Code of Conduct is enforced: Display exemplary behavior aligned with the Mission, Values and Rules of Conduct covering all 7 angles: customers’ interests, financial security, market integrity, professional ethics, respect for colleagues, group protection and involvement with society.

Qualifications

We would expect the candidates to fulfill at least the following requirements: 

• Excellent communication skills with fluency in both written and spoken English as a working language
• Exhaustive knowledge of the local financial market
• Broad-based knowledge and experience in the CIB industry, ideally with a proven track record of building and developing client relationships in the local corporate space 
• Working experience of no less than 10 years and 7 years in the Chilean financial sector
• Strong commercial skills with proven ability to originate and win new business, drive and execute transactions and develop networks both internally and externally
• Existing relationship with at least some of our existing clients
• Solid understanding of CIB products and services such as: M&A, Project Finance, Export Finance, and Loan Capital Markets. Should also be proficient at financial products such as derivatives, long term financing solutions (syndicated loans, asset backed finance…) and trade solutions (stand-by letter of credit, export loans). Previous experience selling one of these products is a plus
• Strong partnership skills. Ability to pull in and collaborate with the various product groups.
• Proactivity and autonomy are paramount
• Probity 

Additionally, individuals with one or several of the following characteristics will be considered as stronger candidates: 

• Previous experience in an international institution or work experience in Europe or North America 
• Strong relationships with BNPP’s strategic clients
• Commercial or Civil Engineering degree from PUC, U de Chile, Adolfo Ibañez, Universidad de los Andes 
• Post graduate degree

Annex

BNPP’s Chile & Peru Corporate Coverage team is a team of 5 members and is part of Corporate Clients Group (CCG) which also includes the Chilean Advisory team. 

BNPP applies a double coverage (i.e. IB/CB) approach with its most important clients (“Strategic clients”). 

IB bankers in Chile cover their Strategic Clients base and their “Other” clients via the origination and support in the execution of IB and, when applicable, CB businesses. It will leverage on the support from the CB (when applicable) and the MA to ensure proper allocation of its time. 

Our business is mainly driven by the following product mix: 

 

 

4. Global Markets: BNPP is locally recognized for some areas of excellence (e.g. FX derivatives, commodities, deal contingent hedging) and can benefit from the exit or the weakening of traditionally strong competitors (e.g. HSBC). The model with IB bankers pushing at C-suite level for better entries and with dedicated CB bankers allow BNPP to seize those opportunities on a broad base of clients by ensuring a fluid and daily communication at the deputy-CFO, treasurer and trader (when applicable) level 
   • FX – in particular for strategic clients with a global footprint and large currency exposures: the CB bankers will concentrate their efforts in originating derivatives transaction and (i) constantly analyze the clients’ balance sheet structure to anticipate their FX risk management needs, in particular where BNPP has shown competitiveness (EUR, BRL, Asian currencies), (ii) anticipate exceptional needs linked to event-driven transactions (M&A, large investments), (iii) update the clients regularly (in coordination with Global Markets sales team) of our views and anticipations on FX moves and valuations, (iv) proactively market more structured trades (deal contingent hedging, options, etc.) 
   • Interest Rates – in particular for strategic clients with a broad and diversified funding structure (all Strategic Clients): the CB bankers will (i) constantly analyze the client´s balance sheet to anticipate potential funding / refinancing needs, (ii) push the Bank´s participation in large financings (Debt Capital Markets, Syndicated Loans) which provide a direct opportunities for Swaps and Cross Currency Swaps and (iii) anticipate potential M&A transactions and their associated needs for interest rate hedging, focusing on specific expertise (ex. Deal contingent swaps) 
   • Commodities: BNPP is locally perceived as a strong Commodity derivatives player, in particular energy and base metals and has a successful track record with corporate clients. The CB bankers will expand the client universe for Commodities Derivatives (i) by building a solid relationship with the Clients’ commodity traders (often a specific individual), (ii) by analyzing and monitoring the client´s commodity hedging needs and policies, (iii) by connecting the Global Markets sales team at the right level and right moment, and (v) by anticipating large trades 
   • Liquidity management: Anticipate the needs for structured products such as structured notes as alternatives to vanilla Cash Management 
   • Anticipate needs for appropriate authorization of lines and monitor the ISDA negotiations and implementations 

5. Trade & Treasury Services (“T&TS): Ensure a fluid and daily communication at the deputy-CFO, treasurer and trade manager (when applicable) levels in order to monitor and anticipate needs for:
   • Corporate deposits: BNPP and its strong credit rating are attractive deposit destinations for Chilean corporates and should be marketed systematically by the CB bankers on their entire client portfolio to grow significantly our volumes. IB and CB bankers will look to maximize the cash management from clients (especially those we finance), pushing for vanilla solutions (Term Deposits) as well as the opening and implementation of Cash Management Accounts (stickier). The CB bankers will use their relationships at the Treasurer and deputy CFO levels to market BNPP as a deposit bank; they will benefit from the IB bankers’ strong access at C-Suite level. 
   • Trade solutions: to be profitable in a very competitive rate environment, the CB banker will need to focus on value-added services where BNPP offers a differentiating service. The CB banker will (i) support and monitor the execution of existing programs (ii) identify new potential by understanding the working capital structure of the clients and strategically think about solutions to optimize cash flows (Letter of Credit confirmation, discount of trade receivables, inventory programs, trading programs, comprehensive trade solutions), (iii) offer products linked with the Client’s performance (SBLC, bid bonds such as mining performance bonds – decommissioning- that allow for better pricing as per the amounts needed)
   • Security Services: although Security Services’ solutions in the region are more fit for Institutional clients, some large Corporate clients tender global custody or liquidity management projects where our Security Services’ and/or Asset Management solutions could be competitive. The CB bankers will be responsible for anticipating these tenders and properly introduce the Asset Management and/or Security Services teams to those opportunities while the IB will utilize its C-suite influence to help win RfPs.

In Chile, each IB banker covers a total of 15-25 clients, including Strategic and Others, allocated following a strategic rationale and in agreement with the rest of the coverage team. The IB will normally cover half of the Strategic client pool (5-7) with the support of the CB. 

Portfolio allocation will not necessarily follow a sectorial approach. 

For context, the main sectors covered are the following:

1. Energy & Power: dynamic and key sector in Chile where BNPP holds specific expertise across several products (Project Finance, Advisory, Export Finance). Strong interest in developing cross-selling opportunities (trade solutions and Global Markets products). 
2. TMT: very dynamic sector globally, very capex intensive. BNPP holds outstanding credentials and deep knowledge of the sector with renowned sector specialists in the region
3. Materials: BNPP is a market leader in terms of sustainable finance and helping clients in the Materials sector through their transition efforts is a key driver. Very strong relationship with Pulp & Paper companies.
4. Mining: as we expect a positive cycle during the coming years. Strong potential for Structured Debt and CB products (with certain CSR challenges)
5. Retail: Chile hosts the two Latam retail giants but also several other companies with strong regional or local positions. 
6. Food & Consumer: dynamic sector in constant consolidation with large regional players with potential for T&TS products and Global Markets, also advisory 
7. General Industrials: BNPP has a specific credibility on this sector which can be leveraged and replicated on other clients 

¿Quieres ser parte de los líderes en la revolución de los seguros?

BNP Paribas Cardif, presente en más de 60 países (y 25 años de trayectoria en Chile) con la misión de hacer los seguros más accesibles, justos y valiosos.

Te invitamos a postular con nosotros para la posición Jefe de Ventas Canal Presencial en exitosa alianza con importante empresa corporativa nacional. Entre sus principales roles y funciones, estarán el definir estrategias y acciones tácticas de promoción de seguros masivos, acordar campañas y mejorar continuamente la propuesta de valor del equipo de Coachs en despliegue en la amplia red de sucursales a nivel nacional.

De cara al Área de Negocios Cardif y a los Socio de la señalada Alianza, es fundamental:

• Conocer y dominar modelos exitosos de promoción de seguros masivos y campañas comerciales en canales presenciales.
• Posicionar el servicio de Coaching, como el principal apoyo en la promoción de seguros individuales y como consecuencia un aumento en la productividad de la suscripción de seguros masivos.
• Cuidar en todo momento los niveles de satisfacción en la relación diaria con el socio de la alianza.
• Vincularse estrechamente con los distintos equipos del Socio de la Alianza (Gerentes, Líderes de Productividad, Agentes de sucursales, Ejecutivos de atención, etc.)
• Proponer e impulsar iniciativas que permitan incrementar la cantidad y calidad de las suscripciones de seguros individuales.
• Profundizar el conocimiento experto sobre la gestión en terreno y volcarlo en información cualitativa y cuantitativa que permita ser transmitida a otros socios.

De cara al Equipo de Coach:

• Liderar el equipo de Coach en Terreno (15 personas)
• Transmitir los lineamientos y supervisar el trabajo a realizarse en terreno.
• Proveer material e información actualizada para la ejecución de los planes trazados en acuerdo con Negocios y Socio.
• Monitorear el cumplimiento de los programas de visitas, capacitación y seguimiento acordados. 

Requisitos minimos:

¿Cómo saber si mi perfil hace match con la vacante?

Perfil deseado:

a. Formación: Profesional universitario con orientación al Área Comercial, titulado en Ingeniería Comercial o carreras afines con formación en Finanzas, Marketing y Adminitración.

 b. Experiencia Requerida: Experiencia en dirección de fuerzas de venta y equipos comerciales, experiencia en desarrollo de canales,  diseño e implementación de planes de incentivo y planes de formación. Experiencia deseable en industrias como banca de personas, AFPs, Isapres, Seguros y Mercado de Capitales.

Tiempo: al menos 2 años en cargos similares

c. Conocimientos y Habilidades

• Manejo de Microsoft office nivel avanzado (Word, Excel, Power Point, etc)
• Inglés desde nivel desde intermedio.
• Conocimientos técnicos de coberturas de seguros.
• Habilidades interpersonales a diferentes niveles de la organización del socio.

¿Por qué elegirnos un lugar para trabajar?

– Por nuestro ambiente laboral único, somos una organización centrada en el bienestar de las personas y nuestro espíritu Cardif está presente en la oficina y fuera de ella.

– Porque el deporte y sus valores son parte de nuestra cultura: la colaboración, la empatía y el respeto guían nuestro trabajo.

– Por la cercanía con nuestros líderes, somos una organización que cree en el talento y damos las oportunidades para desarrollarte y aprender juntos.

– Por nuestro modelo de trabajo mixto, teletrabajando tres días a la semana.

– Estamos comprometidos con el medio ambiente.

– Nos encontramos entre los top 20 “Mejores lugares para trabajar en Chile” (contamos con certificación de GPTW).

-Estamos comprometidos con la diversidad, equidad e inclusión, siendo esta parte de nuestra cultura y estrategia de la compañía.

¿Te sumas a la revolución de la industria del seguro?

Esperamos tu postulación ¡seguro y con todo!

“Todas las contrataciones están sujetas a la ley 21015. En BNP Paribas Cardif creemos en lugares de trabajos inclusivos y diversos, donde todas las personas son bienvenidas. En caso de necesitar adaptaciones para ser parte de nuestro proceso de selección, favor comunicarlo en la sección de preguntas”.

 

Overview of the opportunity

Advisory Americas delivers advisory services for mergers and acquisitions, primary and secondary equity capital markets transactions as well as equity private placements. The team operates across the Americas, with over 80 bankers in offices including New York, San Francisco, Mexico City, Bogota, São Paulo, and Santiago de Chile. 

The Latin America Advisory team is based in New York and in Latin America, organized geographically along four regions: Mexico, Brazil, Andean Region and Southern Cone, and covers all industries, with a particular sector focus on Energy, Renewables & Infrastructure, TMT, Financial Institutions, and Industrials. BNP Paribas Advisory Americas is a leading M&A advisor in Latin America, commanding top M&A league table positions in several key markets in the region. 

The Santiago-based team is seeking an Analyst with 2 years of experience in investment banking to join the team. The candidate will support the executions of transactions and business development efforts across Chile, Peru, Argentina, Uruguay, Paraguay and Ecuador.

Main responsibilities

• Assist in the marketing and execution of M&A transactions in accordance with BNP Paribas’ standards and processes
• Perform industry and company specific research, and strategic analyses 
• Maintain up-to-date BNP Paribas’ proprietary analysis of comparable sector benchmarks as well as precedent transactions’ analysis form that integrates into BNP Paribas’ global sector valuation tool template
• Build and regularly update mapping of all relevant market players (incumbents, strategics, financial investors) across BNP Paribas sector verticals of expertise in the Southern Cone
• Participate in the preparation of pitches and marketing materials 
• Perform financial analysis, including detailed economic assessment of past performance – margins & profitability analysis, investment strategy, liquidity & cash flows, ROCE & ROI analysis – and build detailed financial models presenting comprehensive and fully functioning financial statements
• Perform business valuations utilizing the discounted cash flow valuation methodologies as well as public market and transaction
• Provide general support to the team as requested

Minimum qualifications

• Degree in Business Administration, Economics or Engineering
• 2+ years of experience working in investment banking with specific experience in M&A 
• Demonstrated record of academic excellence
• Strong data management and research skills
• Strong analytical and quantitative skills
• Financial modelling capabilities 
• Detail oriented and reliable with a complete focus on quality results/deliverables
• Working proficiency in English and Spanish, both verbal and written
• Proficiency in MS Office, particularly Word, Excel, and PowerPoint

About BNP Paribas 

BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 68 countries, with more than 193,000 employees.  The Bank offers a comprehensive range of banking, investment and financial services solutions through two core businesses: Corporate & Institutional Banking and Retail Banking and Services (comprised of Domestic Markets and International Financial Services).

In the United States, BNP Paribas has built a strong and diversified presence to support its client base. The bank employs nearly 14,000 people and has had a presence in the country since the late 1800s in major cities including New York, Chicago and San Francisco.   

BNP Paribas’ Corporate & Institutional Banking services corporate clients and institutional investors offering tailored solutions in financing, cash management, and advisory services to companies via Corporate Banking, in capital markets via Global Markets, and in securities custody and administration via Securities Services.   

We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.

BNP Paribas: The Bank for a Changing World. 

www.cib.bnpparibas.com 

Hoy en BNP Paribas Cardif buscamos a un(a) Líder de Experiencia Clientes que se sume al equipo de Transformación y Experiencia Clientes. Tu misión será impulsar la evolución de la experiencia de nuestros clientes, contribuyendo activamente a su mejora continua a través del análisis profundo de datos, la gestión de herramientas de medición como NPS, el entendimiento del journey del cliente, y la articulación de iniciativas que fortalezcan la percepción, confianza y fidelización hacia la compañía.

Este rol busca anticiparse a las necesidades de los clientes, aportar una mirada empática y analítica a su experiencia, y coordinar esfuerzos internos para construir una organización verdaderamente centrada en el cliente.

¿Cuáles son los principales desafíos del cargo?

1. Medición y análisis de la experiencia

• Apoyar en la gestionar y dar seguimiento a los principales indicadores de experiencia (NPS, CSAT, CES, entre otros).
• Analizar tendencias de satisfacción e insatisfacción a través de encuestas, reclamos y otras fuentes de voz del cliente.
• Implementar nuevos mecanismos de medición, escucha activa y recolección de feedback en distintos momentos del ciclo de vida del cliente.

2. Gestión de reclamos como insumo de mejora

• Realizar análisis de causas raíz de reclamos y sugerencias, integrando datos de distintos canales (web, teléfono, sucursal, redes sociales).
• Identificar temas recurrentes o puntos críticos del journey del cliente que generan fricción o insatisfacción.
• Coordinar mesas de trabajo interáreas para resolver de forma estructural los principales motivos de reclamo.

3. Diseño y mejora de experiencia

• Levantar e impulsar la mejora de los procesos de la Compañía, participando de forma transversal en las distintas células y velando porque la voz del cliente sea escuchada
• Proponer mejoras en canales, formularios, mensajes y flujos de atención basados en la experiencia real del usuario.
• Acompañar la implementación de nuevos servicios, productos o canales asegurando que la experiencia del cliente sea considerada desde el diseño.
• Liderar proyectos de la Gerencia de Transformación y Experiencia Clientes de forma integral y transversal.

4. Promover una cultura centrada en el cliente

• Desarrollar reportes, dashboards y presentaciones ejecutivas que reflejen la evolución de los principales indicadores de experiencia (NPS, reclamos, tiempos de respuesta), generando visibilidad y seguimiento al impacto de las iniciativas implementadas.
• Elaborar diagnósticos integrales y claros, que combinen información cuantitativa y cualitativa, con foco en generar aprendizajes y oportunidades de mejora.
• Diseñar y coordinar planes de acción interáreas, movilizando a equipos internos para implementar mejoras concretas que respondan a las necesidades detectadas y contribuyan al cumplimiento de indicadores de experiencia.
• Presentar de forma estratégica los planes de acción, avances y resultados en las distintas instancias corporativas de la Compañía (GDT Clientes, Mancom, etc.).

¿Cómo saber si hago match con esta vacante? Buscamos a alguien que:

Profesión: Ingeniería Comercial, Ingeniería Civil Industrial o similar.

Deseable: Postgrado en Experiencia de Clientes, Diseño de Servicios o Innovación

Experiencia: Al menos dos años de experiencia en áreas de Experiencia de Clientes, Fidelización, Procesos, Desarrollo de Clientes, o similares. Se privilegiará aquellos perfiles que puedan demostrar su experiencia participando de proyectos de rediseño de procesos, orientados hacia el cliente.

• Fuerte orientación al cliente (excluyente)
• Conocimiento de herramientas de BI o analítica de datos
• Fuerte capacidad analítica y síntesis de datos
• Flexibilidad y alta tolerancia a la frustración
• Power Point – Nivel Avanzado
• Excel – Nivel Avanzado
• Inglés – Nivel Intermedio
• Gramática, redacción y ortografía – Nivel Avanzado (excluyente)

¿Por qué trabajar en BNP Paribas Cardif Chile?

• BNP Paribas es el grupo financiero más grande de Europa, la presencia mundial de nuestra marca nos da la solidez de un grupo internacional con historia, reconocidos por nuestra trayectoria.
• Por nuestro ambiente laboral único, somos una organización centrada en el bienestar de las personas y nuestro espíritu Cardif está presente en la oficina y fuera de ella.
• Porque el deporte y sus valores son parte de nuestra cultura: la colaboración, la empatía y el respeto guían nuestro trabajo.
• Por la cercanía con nuestros líderes, somos una organización que cree en el talento y damos las oportunidades para desarrollarte y aprender juntos.
• Por nuestro modelo de trabajo mixto, teletrabajando tres días a la semana.

¿Y cuáles son nuestros beneficios?

• Trabajamos 40 horas semanales en horarios flexibles y los viernes salimos a las 14:00.
• Una semana adicional de vacaciones + 1 día libre considerando tu cumpleaños y quehaceres personales.
• Acceso ilimitado a nuestra plataforma Coursera y dos días libres al año por estudios.
• Contarás con telemedicina gratis, seguro de vida, de salud y dental.
• Contamos con política de vestimenta flexible.
• Y muchos otros beneficios que podrás conocer al avanzar en nuestro proceso de selección

“Todas las contrataciones están sujetas a la ley 21015. En BNP Paribas Cardif creemos en lugares de trabajos inclusivos y diversos, donde todas las personas son bienvenidas. En caso de necesitar adaptaciones para ser parte de nuestro proceso de selección, favor comunicarlo en la sección de preguntas.”